Fire or flood, we put it back.

We aim to have someone on site the same day across the central belt and the north east. For rural Highlands and islands we'll give you an honest time on the phone and talk you through keeping things safe until we arrive.

Not to stop the damage getting worse. Emergency work to protect the property is something insurers expect you to do. Call them as soon as you can, and we'll send them everything they need.

Often, yes. Drying equipment is noisy and warm but safe to live with. If a kitchen or bathroom is out of action, or smoke damage is heavy, we'll tell you straight and help arrange alternative accommodation with your insurer.

Surfaces feel dry long before the building is. Solid stone and old lime plaster hold water deep inside, and if it's decorated over too soon you get blown plaster, mould and a second claim. We measure until the readings say it's dry.

We survey and give you a written, itemised price before any work beyond the emergency make-safe. You decide what goes ahead.

More than most people expect. Photographs, documents, textiles, furniture and electronics can often be cleaned and restored. We'll tell you honestly what's worth restoring and what's cheaper to replace.

Knock on your neighbour's door first so they can turn off their water. If nobody answers, the stopcock for the close is often in the common stair or the cellar, and your factor or landlord will know where. Then call us. We'll trace where it's coming from and give both flats' insurers the evidence they need.

Usually the owners share it. In most Scottish tenements the title deeds, or the Tenement Management Scheme where the deeds say nothing, set out how common repairs are split. If you have a factor, they normally organise it. We can survey the common parts and give one costed scope everyone can work from.

Yes. Board-up and make-safe is the first thing our crews do and they carry the materials on the van. Ring the 24 hour line and we'll give you an honest arrival time on the phone.